Guest Experience

Demo data

Network ratings · Sentiment analysis · Review intelligence

Network Guest Rating

4.72 / 5.0

+0.04 vs last month

Target: 4.70

Fresno and Porterville leading at 4.9

Review Volume MTD

3,847

+18% vs prior month

Avg: 34.4 per location

Google (62%), Yelp (24%), DoorDash (14%)

Avg Response Time

4.2 hrs

-0.8 hrs vs last month

Target: <4.0 hrs

89% of reviews responded to within 24h

Resolution Rate

91.4%

+2.1% vs last month

Target: 90%

Negative reviews resolved within 48h

Sentiment Trend — 8 Weeks

% of reviews by sentiment category

PositiveNeutralNegative

Location Outliers

Top performers & needs attention

Porterville

142 Reviews

4.9

Fresno #1

128 Reviews

4.9

Austin TX #1

156 Reviews

4.8

Long Beach

98 Reviews

4.1

Pacoima

74 Reviews

3.9

Houston Eastex

88 Reviews

Review Themes

View Details

Recent Reviews

Demo data

Porterville· Google · Aug 2, 2026Product QualityFriendliness

"Best paletas in the valley! The mango chamoy is incredible — my kids ask to come every week."

Pacoima· Yelp · Aug 1, 2026Product Availability

"Out of stock again. Third time this month the mango flavor was unavailable. Very disappointing."

Austin TX #1· Google · Aug 1, 2026Product QualitySpeed of Service

"Great flavors and friendly staff. Line was a bit long on Saturday but worth the wait."

Houston Eastex· DoorDash · Jul 31, 2026Delivery Quality

"Paletas arrived melted. Delivery took 45 minutes. The product itself is great when fresh."

Fresno #1· Google · Jul 31, 2026CleanlinessFriendlinessProduct Quality

"Spotless store, amazing staff, and the new Paleta Fiesta promo is fantastic. 10/10!"

Long Beach· Google · Jul 30, 2026Speed of ServiceFriendliness

"Waited 20 minutes with only 2 customers ahead of me. Staff seemed undertrained."